Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Premier Tile Company's website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

Our Services

Premier Tile Company provides professional residential tile installation services, including:

• Bathroom tile installation and renovation
• Kitchen backsplash and flooring installation
• Floor tile installation for various rooms
• Tile repair and maintenance services
• Consultation and design services

All services are subject to availability and our professional assessment of project feasibility.

Service Agreement and Estimates

Estimates and Quotes

• All estimates are provided free of charge and are valid for 30 days
• Final pricing may vary based on actual project conditions discovered during work
• Written contracts will specify all work to be performed and associated costs
• Changes to the original scope of work require written approval and may incur additional charges

Project Timeline

• Project timelines are estimates and may be affected by weather, material availability, or unforeseen conditions
• We will communicate any delays promptly and work to minimize project disruption
• Customer delays in material selection or site preparation may extend project timelines

Payment Terms

• Deposit: A deposit may be required before work begins, typically 25-50% of the total project cost
• Progress Payments: For larger projects, payments may be scheduled based on project milestones
• Final Payment: Final payment is due upon project completion and customer approval
• Late Payments: Late payments may incur additional fees as specified in the service contract
• Accepted Payment Methods: Cash, check, and major credit cards

Materials and Warranty

Materials

• Customer is responsible for purchasing and providing all tile materials unless otherwise agreed
• We recommend purchasing 10-15% extra materials to account for cuts and future repairs
• We are not responsible for material defects or shortages not caused by our installation
• Material delivery and storage at the job site is the customer's responsibility unless arranged otherwise

Warranty

• We provide a 2-year warranty on our installation workmanship
• Warranty covers installation defects but not normal wear and tear or damage from misuse
• Material defects are covered by the manufacturer's warranty, not our installation warranty
• Warranty claims must be reported within 30 days of discovery

Customer Responsibilities

To ensure successful project completion, customers agree to:

• Provide clear access to work areas and remove personal belongings
• Ensure utilities (water, electricity) are available during work hours
• Obtain any necessary permits or HOA approvals before work begins
• Communicate any concerns or changes promptly
• Inspect completed work and report any issues within 48 hours
• Make timely payments according to the agreed schedule

Liability and Insurance

• Premier Tile Company carries general liability and workers' compensation insurance
• We are not liable for pre-existing conditions or damage not caused by our work
• Customer property damage claims must be reported immediately
• Our liability is limited to the cost of correcting defective work or the contract amount, whichever is less
• We are not responsible for consequential or indirect damages

Cancellation and Changes

Project Cancellation

• Projects may be cancelled with 48 hours written notice before work begins
• Cancellations after work has started may incur charges for completed work and materials
• Deposits may be non-refundable if materials have been ordered or work has commenced

Scope Changes

• All changes to the original scope must be approved in writing
• Additional work will be charged at our standard rates
• Changes may affect project timeline and completion date

Website Use

When using our website, you agree to:

• Provide accurate information in all forms and communications
• Not use the website for any unlawful or prohibited purposes
• Respect our intellectual property rights
• Not attempt to interfere with website functionality

Dispute Resolution

In the event of a dispute:

• We encourage direct communication to resolve issues promptly
• Disputes will be governed by Washington State law
• Any legal proceedings must be filed in King County, Washington
• Both parties agree to attempt mediation before pursuing litigation

Limitation of Liability

Premier Tile Company's total liability for any claim related to our services shall not exceed the total amount paid for the specific project in question. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of use, profits, or business interruption
• Damage to property not directly caused by our work
• Delays caused by factors beyond our reasonable control

Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.

Contact Information

If you have questions about these Terms of Service, please contact us: